Client Information: itslearning (www.itslearning.net)
The Renaissance Network is itslearning’s exclusive world-wide search partner.
Client Company Summary:
itslearning is a cloud-based learning platform used by millions of people around the world. It can be found at all levels of education, from primary schools to universities, helping teachers make education more inspiring and valuable for today’s students.
In addition they provide a full range of educational services, from tailored implementation projects to hosting and support, and dedicate much of their total resource pool to product improvement. Established in 1999, they have US headquarters in Boston, MA and global headquarters in Bergen, Norway.
Job Description/Major Responsibilities:
Responsible for sales and customer activities for assigned accounts in the Norwegian market
Sales of the Fronter/itslearning product and services related to these
Operational participation in sales processes towards stakeholders in the public sector
Follow the internal sales processes
Provide consultation with professional orientation for existing customers
Sell and follow up service programs towards own customers
Be the 1st point of contact in the company for all aspects of account management for assigned accounts.
Engage with our existing customer base to raise User Adoption
Maintain and manage the internal processes to ensure accurate forecasting and projection of renewal revenue
Recognize and deliver upsell opportunities - sell professional development training
Take ownership of any issues to resolution using all teams within business.
Proactively work with Account Management Team and Sales and Marketing Director to organize online and physical events that raise user adoption, increase both engagement and customer satisfaction as well as generated referral opportunities
Update Salesforce accordingly along with processing all contract information accordingly
Required Skills and Experience:
2+ years of successful account management experience - meeting account management objectives (including but not limited to upselling and ensuring user satisfaction)
Core understanding of solution sales processes and management of the pipelines
Excellent interpersonal, written, and oral communication skills including presentation skills
Excellent planning, organizational, and prioritization skills
Ability to master new technology quickly and efficiently
Knowledge of Salesforce.com CRM or similar
Regional travel required
Experience working with public tenders a plus
Bachelor's Degree from a university or college required
Required language fluency: English and Norwegian
Please include an English version of your C.V. when applying.