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The Renaissance Network

Are you a client success associate who is ready to make a real difference in the lives of millions of families?

The Wadhwani Foundation is a mission driven non-profit that recognizes the need for urgency in addressing the steadily rising poverty levels in the United States. The primary objective of their US initiative is to provide opportunities for one million low- wage workers to transition to family-sustaining wage jobs over the next ten years. They seek a remote Adult Learner Success Associate to join their team and play a key role in accomplishing this mission.

The ideal candidate will be a mission-driven individual who has experience in a client support/success role. You’ll be part of a team that actively supports the Foundation’s collaboration with external stakeholders including community colleges, employers, and learners. You’ll help create an outstanding experience, achieving desired outcomes for learners and clients (employers, educators), and supporting them throughout the learning journey.

Major Responsibilities

  • Provide direct support to learners and clients
  • Determine the scope of support needed for learners and other stakeholders, based on direct interaction
  • Become a subject matter expert to support content offerings by the Foundation
  • Support onboarding new clients and the ongoing support of learners
  • Understand and anticipate client and learner needs

Preferred Qualifications

  • 1-3 years’ experience within client support or customer success role
  • Quick leaner with excellent problem-solving skills
  • Highly organized; detailed oriented
  • Experience in the education space and understand the needs of adult learners; experience with employers, government entities and/or non-profits a plus
  • Strong interpersonal skills

Founded in 2000 by Silicon Valley entrepreneur Dr. Romesh Wadhwani, today the Wadhwani Foundation is scaling impact in 20 countries across Asia, Africa and Latin America and through its newest endeavor in the US. Its primary mission is to accelerate economic development by driving job creation through large-scale initiatives in entrepreneurship, small business growth, innovation, and skilling.

In the US the foundation will focus on providing opportunities for one million low-wage workers to transition to family-sustaining wage jobs over the next ten years. The foundation will partner with community colleges, employers, training organizations, government agencies, funders and other stakeholders to build vibrant, robust, and accessible education pathways.

The Renaissance Network – Building World-Class Teams to Impact Education

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    • Location: Boston, MA
    • Level: Associate
    • Job category: Customer Success
    • Industries: Information and Technology E-Learning
    • Reference: JOB-2561