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The Renaissance Network

Are you interested in making a difference in the lives of formerly homeless individuals who have transitioned into permanent housing?

This is a permanent position working for St. Francis House (SFH), one of Boston’s most respected and impactful nonprofit organizations.

SFH rebuilds lives by delivering a continuum of comprehensive programs to formerly homeless tenants. They are seeking a Residential Services Case Manager (RSCM), bilingual in Spanish and English, to provide wrap-around, person-centered services to their tenants.

The RSCM will ensure SFH tenants gain the skills that allow them to achieve overall stability with behavioral health, income, and day-to-day living, and remain permanently housed. With a caseload of approximately 30 individuals, the RSCM will engage with residents in person in a variety of settings, including in residents’ units and out in the community for critical appointments.

Major Responsibilities

  • Support residents as they move into permanent housing and provide services that foster a smooth transition from homelessness to a stable living environment
  • Develop positive relationships with residents
  • Conduct assessments and build collaborative service plans with residents, prioritizing areas directly connected to improving levels of stability in housing, income, and behavioral health; establish agreed-upon goals
  • Work with participants to develop/strengthen daily living skills including budgeting, employment/income, food and nutrition, and good tenancy practices
  • Collaborate with other housing team members and community to develop, promote, and facilitate positive activities for residents living in St. Francis House Residential Services
  • Coordinate and maintain monthly case conferencing meeting with external providers
  • Maintain ongoing and up-to-date resident records in relevant databases and regularly review caseload activities and goals
  • Monitor participant’s tenancy to identify any potential concerns
  • Serve as a liaison and advocate with participants’ landlords, property management, medical and behavioral health providers, etc.

Preferred Qualifications

  • Experience with case management/direct service with vulnerable populations strongly preferred
  • Experience working directly with people experiencing or who have recently exited homelessness preferred
  • Bilingual in Spanish and English required
  • High School diploma or equivalency; Human Services education a plus
  • Commuting distance to downtown Boston
  • This is a 9-5 or 10-6 role that requires a Sunday-Thursday schedule

Since 1984, St. Francis House’s programs have served those experiencing homelessness and poverty. They transform lives using a holistic approach to understand and address behavioral health, housing, and employment needs. SFH is committed to helping those they serve achieve renewed lives of dignity and self-determination. Regardless of the journey, St. Francis House believes that homelessness is an experience, not an identity, and that recovery is possible for everyone.

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Diversity, Equity & Inclusion (DEI) is a core value at The Renaissance Network. We honor the unique identities of every candidate we encounter, and we’re committed to ensuring an equitable recruiting and interview process.



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    • Location: Boston, MA
    • Level: Mid-Senior level
    • Job category: Other Area(s)
    • Industries: Non-Profit Organization Management Mental Health Care
    • Reference: JOB-3723